We offer reliable, secure and efficient account management service for your new and existing .uk domain name registrations. We provide our clients with clear and concise domain registration and management procedures based on specific business needs.
We will only undertake to do work or provide a service that is within our professional competence and won't claim any level of competence that we do not possess. We shall ensure that we have knowledge and understanding of relevant Legislation and that we comply with such Legislation, in carrying out our business.
We will carry out our business responsibilities with due care and diligence in accordance with our Customer’s requirements whilst exercising our professional judgement at all times. We will seek to avoid any situation that may give rise to a conflict of interest between the Company and our Customers. We won't disclose or authorise to be disclosed, or use for gain or to benefit a third party, confidential information except with the permission of the owner of that information, or as required by Legislation. We will not misrepresent or withhold information on the performance of products, systems or services (unless lawfully bound by a duty of confidentiality not to disclose such information), or take advantage of the lack of relevant knowledge or inexperience of others. We ensure that our Customers are given the best possible advice regardless of whether that advice is to the disadvantage of the Company.
We cannot be held responsible for anything resulting from the use of our products and services or lack of their operation or availability.
Clients must agree to abide by all applicable laws and regulations in their use of our services. Any client found to be breaking any law or regulation in relation to their use of our services will have their accounts terminated. In this situation no refund will be provided.
We reserve the right to terminate or suspend our relationship and service offering if we believe the service is not being used in good faith or being used in a way that negatively impacts other customers.
By registering or hosting a .uk domain with us you agree to the underlying registry (Nominet) Terms and Conditions of Domain Name Registrations.
All registrant data provided for the purposes of domain registrations will be validated by us to ensure its accuracy. In the case of personal registrations this will be validated against billing details provided for payment of up-front invoices (verified credit card address/etc). For businesses we will validate against Companies House records. If any validation fails or we are in any way unsatisfied with the detail supplied we will ask for proof of details to be submitted such as personal identification or business bills.
Any address information supplied that cannot be verified will result in delays to the registration of domains. Periodic checks will be made to ensure contact details remain correct.
Your domain registrations could be at risk of suspension and/or termination if your details change and you fail to notify us.
We will acknowledge receipt of all customer communications, requests or complaints within two working days and will complete requests within three working days of the initial contact.
For domain name renewals and expirations, we will issue an expiry notice to you, by email, no more than 28 days prior and no less than 7 days prior to the expiry date of the domain. We will allow you to renew a domain name and maintain the registration in your own name if you request the renewal at any point up to one day before the point at which Nominet would cancel and delete the domain name, provided that such renewal does not breach any of our terms and conditions or of the Nominet Terms and Conditions of Domain Name Registration. You will be required to complete our data verification form and agree to the current terms and conditions at the time you request your renewal.
We can be reached for customer support via one of the following routes:
If we fail to meet our service level commitments or fail to meet your expectations then please make a complaint by using our Contact Us form and provide as much detail as possible. Your complaint will be treated seriously and with our utmost attention until it is resolved.
If your complaint is regarding .UK domain registrations, renewals or expiry and is not resolved to your satisfaction you may escalate the complaint to Nominet or you can request a free domain transfer to a registrar of your choice.
For every complaint received, we will acknowledge it by email within 3 working days of the receipt, but usually much faster (in 24 hours).
In the event of doubt or dispute arising from these Terms or the use of our services, our decision is final.
These terms may be changed at any time without notice.